Returns & Exchanges
While we hope you love everything in your order, we understand that sometimes it’s not always a perfect fit. The Bar offers returns on full price merchandise only.
If you would like to return or exchange an item purchased on www.the--bar.com, please send us a request for a return authorization within 7 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.
* Please note that there is a $5 restocking fee that will be deducted from your refund.
Items must be returned in new and unused condition, with all original packaging and tags attached.
- We cannot refund or take returns on clothing that has been worn or used.
- Initial shipping charges cannot be refunded.
- Return shipping is covered by the customer. We do not provide return labels.
- The Bar reserves the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.
- We do not accept returns on sale items.
We will accommodate an exchange for items purchased on www.the--bar.com in the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately. Exchanges are only processed upon receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge on domestic orders.
To request an exchange, please email firstname.lastname@example.org and include your order # and full name.
In order to ensure the safest business practices for our customers, staff and faculties, we are not accepting international returns at this time.
If an item is received damaged or defective, please contact customer service within 3 days of receiving at email@example.com
RETURNED TO SENDER / REFUSED PACKAGES
Orders refused or deemed undeliverable by UPS will be returned to our warehouse. We will contact the customer via email and phone a total of three times before cancelling the order. Customers who still want to receive the package must pay for a new shipping label.
REQUEST A RETURN
We offer returns for a refund in the original form of payment or an exchange for a different size or color.
To return an item please email firstname.lastname@example.org
Please email all policy questions or comments to email@example.com