FAQ

  • When is your next collection launching?

    To be the first to know about new collection drops, exclusive access to sales and other insider treats, sign up for our newsletter. To sign up, scroll to the bottom of this page, enter your email address and hit ‘subscribe’

  • My favorite item is sold out! Will it come back in stock?

    If the style or size you are looking for is sold out, make sure to sign up for the restock alert on that individual product page.

  • My order is not going through! What's going on?

    If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.

  • When will my order ship?

    Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product page. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will typically ship within 5-7 business days, unless otherwise indicated on the individual product page.

  • Can I change/modify/cancel my order?

    Due to the high order volume, we are not able to make order changes or modifications once an order has been placed. Please reach out to info@the--bar.com or via the chat box on our website (within 30 minutes of your order being placed) if you would like to cancel your order.

  • Route Shipping Protection

    What is Route?

    Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Route Protect can be added during checkout.

    You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

    Purchased Route Protect and looking to file a shipping issue online? File here


    Where is My Order?

    Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

    You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here.

    Need to file a claim? File here File here


    What are Route’s Terms and Conditions?

    Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/


    Is Route a Licensed Insurance Company?

    Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

    All of Route’s policies are listed here.

  • Just ordered a new item but my order is taking longer than normal. Is there an issue?

    Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date. We are a small team and working hard to get your order out safely and in a timely manner.

  • Just ordered a new item, will I get an order confirmation?

    As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your spam folder.

  • How do I care for my products?

    Please see individual product pages for care instructions.

  • What payment provider's do you accept?

    We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Apple Pay, and Klarna.