FAQ

  • WHEN IS YOUR NEXT COLLECTION LAUNCHING?

    • To be the first to know about new collection drops, exclusive access to sales and other insider treats, sign up for our newsletter. To sign up, scroll to the bottom of this page, enter your email address and hit ‘subscribe’
  • MY FAVORITE ITEM IS SOLD OUT! WILL IT COME BACK IN STOCK?

    • If the style or size you are looking for is sold out please email info@the--bar.com and sign up for our newsletter to be the first to hear about back in stock announcements.
  • MY ORDER IS NOT GOING THROUGH! WHAT'S GOING ON?

    • If you’re still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you’re using the latest version of your web browser. If the issue persists, please contact your credit card company to ensure there are no holds placed on your card.
    • WHEN WILL MY ORDER SHIP?

      • Most orders ship within 2-3 business days of purchase unless a specific ship date is indicated on the product. Delivery times are provided solely as guidelines and are subject to change at any time. Orders placed during a launch will ship within 5-7 business days.
    • OOPS! I NEED TO CHANGE SOMETHING ON MY ORDER.?

      • If you need to change or cancel your order, please contact us immediately at info@the--bar.com. Include your order number and “Change to Order” in the subject line.
    • I JUST PLACED AN ORDER ON THE--BAR.COM. CAN I ADD SOMETHING ELSE?

      • We cannot add items to an existing order. Please place a new order for the item and contact us immediately at info@the--bar.com. We’ll be happy to waive shipping on this additional order if it was placed within 24 hours of the original order and will do our best to consolidate shipping all your items together.
    • JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?

      • Orders placed during new collection launches may take longer than usual to process and prepare to ship, due to high volume. We do our best to deliver within the delivery time indicated on each individual product and will inform you if we cannot meet the delivery date. We are a small team and working hard to get your order out safely and in a timely manner.
    • JUST ORDERED A NEW ITEM BUT MY ORDER IS TAKING LONGER THAN NORMAL. IS THERE AN ISSUE?

      • As soon as your order ships, you should receive an email confirmation to the email address you entered on your order. If you did not receive an email, please check your junk folder and add info@the--bar.com to your safe sender list.
    • HOW DO I CARE FOR MY PRODUCTS?

      • Silk product are dry clean only. For best care of all other products, hand wash cold, inside out, and lay flat or hang to dry.
    • HOW DO I CARE FOR MY PRODUCTS?

      • We accept the following payment providers: American Express, Visa, MasterCard, Discover, JCB, Paypal, Apple Pay